COVID-19 - our current regulations

Pre-booking still advised

Pre-booking your visit is advised (for members and non-members) if you would like to guarantee your visit for a chosen date.

Based on customer feedback, we have chosen to keep a capacity limit in place to provide a little extra space for all.

It is possible to visit without pre-booking and pay at reception on arrival, subject to spaces being available.

If we are fully booked, we will not be able to let you come in.  The availability of visits for non-prebooked tickets is shown on the Hawk Conservancy Trust website for each day.  Please check for availability before visiting.

Tickets are non-refundable and non-transferable.

Book your tickets now.

Face masks

We would like to ask you to continue to wear face mask in our inside areas; our shop, restaurant (apart from when seated) and in the toilets. We will keep our screens in place in the shop and restaurant.


Sanitiser stations and the hand-washing station continue to remain in place for use at various times during the day.


We will continue with our high standards of cleaning with regular sanitising of the toilets and high-touch areas.

Cash, contactless and credit card payments

We can accept cash, but we’d like to ask you to use cards if possible.


If you need to make a booking that includes a carer ticket, please call our team on 01264 773850 to book your visits. Carer tickets cannot be booked online.

Tesco Vouchers

Tesco Vouchers – You cannot pre-book to use your exchanged Tesco Clubcard vouchers at the Hawk Conservancy Trust.  Simply bring them with you when you visit. We require all Tesco Clubcard voucher holders to exchange their vouchers for the value of our admission price, including 10% donation.

Please do not visit if….

Please do not come and visit the Trust if you have or suspect you have symptoms of COVID-19.

Pre-booked tickets cannot be refunded and are non-transferable. If you are unable to visit due to experiencing COVID-19 symptoms, please contact us as soon as you experience symptoms and we will make arrangements with you. We hope you understand that we may ask for some confirmation.

Did you know?
Great Grey Owls are able to locate prey a foot under snow using only their hearing.
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